Government Shared Mailbox Operations
MVP / Graph-ready

Settings

Operational configuration for mailbox sync, defaults, SLA, users, and governance.

Microsoft 365 mailbox

Shared mailbox address
team@example.gov
Webhook enabled
Enabled when GRAPH credentials are configured
Delta sync enabled
Enabled
Last successful sync
Not synced yet
Subscription expires
No active subscription

Sync policy

Sync interval
Every 5 minutes via node-cron
Subscription renewal
Every 15 minutes before expiry
Throttling policy
Retry-After, then exponential backoff
Raw JSON storage
Disabled

Defaults and SLA

Default priority
NORMAL
Default category
GENERAL_CORRESPONDENCE
LOW SLA
5 business days
NORMAL SLA
3 business days
HIGH SLA
1 business day
URGENT SLA
4 business hours

Storage and deployment

Database
PostgreSQL via Prisma ORM
Export storage
Generated on demand
PDF reports
Planned: Playwright PDF
Deployment
Docker-ready for Azure App Service, VPS, or container host

Users management

NameEmailRoleActive
مدير النظامadmin@gov.exampleADMINYes
موظف الفرزtriage@gov.exampleTRIAGE_OFFICERYes
محلل البياناتanalyst@gov.exampleSTAFFYes
مدير الفريقmanager@gov.exampleMANAGERYes