Government Shared Mailbox Operations
MVP / Graph-ready

Dashboard

Operational view for shared mailbox tickets.

Total received emails
5
Total tickets
5
Open tickets
4
Closed tickets
1
Overdue tickets
4
Average closure time
2.4d
Closure rate percentage
20%
Urgent tickets
1

Tickets by status

IN_PROGRESS1
ASSIGNED1
NEW1
WAITING_FOR_APPROVAL1
CLOSED1

Tickets by priority

HIGH2
NORMAL2
URGENT1

Tickets by category

REPORT_REQUEST1
VENDOR1
SCHOOL_INQUIRY1
TECHNICAL_ISSUE1
MEETING_COORDINATION1

Monthly trend

MonthReceivedClosed
2026-0651

Tickets by assignee

مدير النظام1
موظف الفرز1
محلل البيانات2
مدير الفريق1